Refund policy
RETURNS AND REFUND POLICY
Last updated: June 9, 2026
This Returns and Refund Policy applies to Martlaz Limited trading as Slimzy and governs purchases made by customers located in Australia. All orders placed on this website are sold by Martlaz Limited trading as Slimzy and delivered to customers in Australia through our fulfilment partners.
Return Window You may request a return within 14 days from the date your order is delivered. Requests submitted after this period will not be eligible for return, except where you have rights under the Australian Consumer Law.
Return Conditions To be eligible for a change-of-mind return, the item must be unused and in original packaging. It must be returned complete, including all accessories and components originally supplied. If your item arrives damaged, defective or incorrect, you must contact customer support within 14 days of the delivery date and provide your order number, a brief description of the issue, and clear photographs of the item and its packaging. Returns that do not meet the stated conditions will not be accepted, except where you have rights under the Australian Consumer Law.
Non-returnable Items For hygiene and safety reasons, we cannot accept returns or exchanges for items that have been worn, washed, used or altered after delivery (beyond trying them on for fit), or for items returned without their original packaging, tags and components. This does not limit your rights under the Australian Consumer Law.
Return Shipping Costs The customer is responsible for arranging and paying the return shipping cost in all cases, including change-of-mind returns and items that are faulty, damaged, or incorrect. Before sending any item back, you must submit your return request by contacting us at info@slimzy.co or +61468147070. Once your request has been reviewed and approved, we will provide written return instructions, including the return address, within 2 business days. Items sent without prior authorisation may not be accepted. No restocking fees are charged.
Order Cancellation Before Dispatch If you contact us to cancel your order before it has been dispatched, you will receive a full refund. In this case, no return shipment is required. If your order has already been dispatched, cancellation is not possible and the standard return process applies once the item is delivered.
Refunds Refunds are issued after the returned item has been received and inspected. Once inspection is completed, the refund will be processed within 7 business days using the original payment method. If a return is approved due to a defective, damaged or incorrect item, the full purchase price will be refunded.
Exchanges Exchanges may be requested subject to product availability. To request an exchange, contact customer support at info@slimzy.co or +61468147070 before returning the item.
Nothing in this policy affects your rights under the Australian Consumer Law, including consumer guarantees that cannot be excluded.
Contact Information
Store Name: Slimzy Company Name: Martlaz Limited Company Number: 16614951 Business address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH Email: info@slimzy.co Phone Number: +61468147070 Contact Form: Contact form Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney); Saturday and Sunday: Closed Response Time: Our customer support team responds within 24–48 hours on business days.