Refund policy

Returns and Refund Policy

Last updated: September 9, 2026

Slimzy accepts change-of-mind returns of new products when the return is requested within 30 days of delivery. Faulty, damaged, incorrect or misdescribed items are handled separately under the Australian Consumer Law as set out below.

Change-of-mind return period and product condition

For a change-of-mind return, request the return within 30 days of delivery. The product must be new, unworn, unwashed, unused and unaltered, with its original packaging and any tags supplied with it. These conditions do not apply to a claim under the Australian Consumer Law.

How to return an item

Email info@slimzy.co with your order number and the item you want to return. We provide the return address and written mailing instructions within 2 business days. The date of your email determines whether the request is within the 30-day return period.

Returns are sent by mail. For change-of-mind returns, return shipping is the customer's responsibility. If Slimzy confirms that an item is faulty, damaged or incorrect, Slimzy will arrange the return at its cost or reimburse the customer for reasonable return shipping costs already paid. Slimzy does not charge a restocking fee.

Faulty or incorrect items

If an item is faulty, damaged, incorrect or does not match its description, email info@slimzy.co with your order number and details of the problem. Slimzy may ask for a receipt or another form of proof of purchase. Your rights under the Australian Consumer Law are separate from this change-of-mind policy and are not limited by the 30-day period or the change-of-mind product-condition requirements above. For a major problem, you can choose a refund or replacement of the same type of product. For a minor problem, Slimzy must fix the problem or repair the product for free.

Exchanges

For a change-of-mind exchange, email info@slimzy.co within 30 days of delivery with your order number and the replacement size or item you want. The change-of-mind product-condition requirements above apply. This voluntary exchange process does not limit any replacement right under the Australian Consumer Law.

Refunds

We process refunds for change-of-mind returns to the original payment method within 10 business days of receiving the returned item. Inspection is included in this 10-business-day period and does not add extra time. Slimzy does not charge a restocking fee.

Refunds when Slimzy cancels an order before dispatch

If Slimzy cancels an entire paid order before any item in that order has been dispatched, we issue a full refund to the original payment method by the end of the second business day after cancellation. Business days are Monday–Friday, based on Sydney time, and the count starts on the next business day. No return is required.