Privacy policy

Last updated: July 8, 2026

This Privacy Policy describes how Martlaz Limited (trading as Slimzy) ("we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase through our online store operated under the Slimzy brand, or otherwise communicate with us (collectively, the "Services").

Data Controller Martlaz Limited Company number: 16614951 Business address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH Email: info@slimzy.co Phone: +61468147070 Customer support hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)

Personal Information We Collect When you use our Services, we may collect: contact details (name, shipping address, billing address, phone number, email address); order information (order details, payment confirmation); account information where an account is created; and customer support communications. We also automatically collect usage data through cookies and similar technologies, including device and browser information, IP address, and information about how you interact with our site.

We may receive personal information from third parties, including our e-commerce platform and service providers, payment service providers, and technology and marketing partners that use cookies and similar technologies.

How We Use Your Personal Information We use your personal information to: process your orders and payments in Australian Dollars; arrange logistics and delivery to Australia (processing within 0-2 business days, transit within 5-10 business days, total 5-12 business days from order confirmation); send order confirmations, shipping updates and service communications; manage returns, refunds and exchanges within our 14-day window from the date of delivery for items that are unused and in original packaging, with refunds issued to the original payment method within 7 business days after the returned item has been received and inspected; manage your account where applicable; protect against fraud and security incidents; and respond to enquiries and provide customer support.

Our store is powered by Shopify, which processes certain personal data in accordance with its own privacy documentation.

Cookies and Tracking Technologies We use cookies and similar technologies to operate and improve our Site, remember your preferences, understand how visitors interact with the Services, and support advertising. We use cookies and similar technologies as described in our Cookie Policy. Cookies are grouped into Necessary, Preferences, Statistics, and Marketing categories, and you can control or delete them through your browser settings. For the full list of cookies and providers, please see our Cookie Policy.

Marketing and Advertising We may send marketing communications by email where permitted by law and, where required, based on your consent. You may withdraw at any time using the unsubscribe link in our messages. We use Shopify's analytics to measure traffic and understand how visitors use our site. Where enabled, we use Google Ads for advertising and conversion measurement; their use of your information is governed by their own privacy policies.

How We Disclose Personal Information We may disclose your personal information to service providers who perform services on our behalf, including: Shopify (e-commerce platform and hosting); Microsoft Clarity (analytics); Google (advertising through Google Ads, where enabled); and payment, logistics, fulfilment and shipping partners. We may also disclose information where you direct us or provide consent, in connection with a business transaction, and where required to comply with legal obligations. We do not sell your personal information.

International Transfers Martlaz Limited operates as an online retailer based in the United Kingdom, serving customers in Australia. Some of our service providers (including Shopify, payment providers and analytics providers) may process personal information internationally. Where personal information is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Children's Data The Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security and Retention We implement appropriate technical and organisational measures to protect your personal information, including SSL/TLS encryption and PCI DSS compliance through our payment processors. We retain order and transaction records for up to 7 years in order to comply with tax, accounting and regulatory obligations. Other personal information is retained only for as long as necessary to fulfil the purposes described in this policy, after which it is securely deleted or anonymised.

Your Rights Under applicable Australian privacy law, you may have the right to access, correct, or request deletion of your personal information, and to withdraw consent. To exercise your rights, contact us at info@slimzy.co with the subject "Privacy Request", or use our privacy request page linked in our website footer. We will respond within a reasonable period and in any event within the time limits required by applicable law.

Complaints If you have concerns about how we process your personal information, please contact us first. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will publish the updated version on the Site and update the "Last updated" date accordingly.

Contact Information

Store Name: Slimzy Company Name: Martlaz Limited Company Number: 16614951 Business address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH Email: info@slimzy.co Phone Number: +61468147070 Contact Form: Contact form Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney); Saturday and Sunday: Closed Response Time: Our customer support team responds within 24–48 hours on business days.