Privacy policy

Last updated: September 8, 2026

This Privacy Policy describes how Martlaz Limited (trading as Slimzy) ("we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase through our online store, Slimzy, or otherwise communicate with us (collectively, the "Services").

Data Controller

Martlaz Limited Company number: 16614951 Business address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH Email: info@slimzy.co Customer support hours: Monday to Friday, 9:00 AM – 5:00 PM — GMT+10:00

Personal Information We Collect

When you use our Services, we may collect: contact details (name, shipping address, billing address, phone number, email address); order information (order details, payment confirmation); account information where an account is created; and customer support communications. We also automatically collect usage data through cookies and similar technologies, including device and browser information, IP address, and information about how you interact with our site.

We may receive personal information from third parties, including our e-commerce platform and service providers, payment service providers, and technology and marketing partners that use cookies and similar technologies.

How We Use Your Personal Information

We use your personal information to: process your orders and payments in Australian Dollars; arrange logistics and delivery to Australia (estimated total delivery of 5–12 business days, including 0–2 for processing and 5–10 in transit, Monday to Friday; counting starts on the business day the order is confirmed and paid before 12:00 PM (noon), Sydney time, or on the next business day after the cut-off or on a non-business day; public holidays may affect the estimate); send order confirmations, shipping updates and service communications; manage change-of-mind returns and exchanges requested within 30 days of delivery under the conditions of our Returns and Refund Policy, and handle faulty, damaged, incorrect or misdescribed items separately under the Australian Consumer Law; process refunds for change-of-mind returns to the original payment method within 10 business days of receiving the returned item, with inspection included in that period and no extra inspection time; manage your account where applicable; protect against fraud and security incidents; and respond to enquiries and provide customer support.

Our store is powered by Shopify, which processes certain personal data in accordance with its own privacy documentation.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Site, remember your preferences, understand how visitors interact with the Services, and support advertising. We use cookies and similar technologies as described in our Cookie Policy. You can control or delete cookies through your browser settings. The Cookie Policy describes the current storefront mechanism and explains that the exact cookies present can vary by page, device, account state and enabled feature.

Marketing and Advertising

We may send marketing communications by email where permitted by law and, where required, based on your consent. You may withdraw at any time using the unsubscribe link in our messages. We use Shopify's analytics to measure traffic and understand how visitors use our site. Where enabled, we use Google Ads for advertising and conversion measurement; their use of your information is governed by their own privacy policies.

How We Disclose Personal Information

We may disclose your personal information to service providers who perform services on our behalf, including Shopify for e-commerce, hosting and checkout services, and logistics, fulfilment and shipping partners. Optional analytics or advertising providers are included only while their corresponding storefront feature is enabled. We may also disclose information where you direct us or provide consent, in connection with a business transaction, and where required to comply with legal obligations. We do not sell your personal information.

International Transfers

Martlaz Limited operates as an online retailer based in the United Kingdom, serving customers in Australia. Some of our service providers (including Shopify, payment providers and analytics providers) may process personal information internationally. Where personal information is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Children's Data

The Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Security and Retention

Our store and checkout are powered by Shopify. We retain order and transaction records for up to 7 years in order to comply with tax, accounting and regulatory obligations. Other personal information is retained only for as long as necessary to fulfil the purposes described in this policy, after which it is securely deleted or anonymised.

Your Rights

Under applicable Australian privacy law, you may have the right to access, correct, or request deletion of your personal information, and to withdraw consent. To exercise your rights, email info@slimzy.co with the subject “Privacy Request”, or visit our Privacy Rights (Australia) page. We respond to privacy requests within 2 business days.

Complaints

If you have concerns about how we process your personal information, please contact us first. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will publish the updated version on the Site and update the "Last updated" date accordingly.

Contact Information

Store Name: Slimzy Company Name: Martlaz Limited Company Number: 16614951 Business address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH Email: info@slimzy.co Contact Form: Contact form Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM — GMT+10:00; Saturday and Sunday: Closed Response Time: We respond to enquiries within 2 business days.