Privacy policy
PRIVACY POLICY
Last updated: May 27, 2026
This Privacy Policy describes how Martlaz Limited (trading as Slimzy) ("we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase through our online store operated under the Slimzy brand, or otherwise communicate with us (collectively, the "Services").
Data Controller
Martlaz Limited
Company number: 16614951
Registered office: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH
Email: info@slimzy.co
Phone: +61468147070
Customer support hours: Monday to Friday, 9:00 AM - 5:00 PM (AEST, GMT +10)
Personal Information We Collect
When you use our Services, we may collect: contact details (name, shipping address, billing address, phone number, email address); order information (order details, payment confirmation); account information where an account is created; and customer support communications. We also automatically collect usage data through cookies and similar technologies, including device and browser information, IP address, and information about how you interact with our site.
We may receive personal information from third parties, including our e-commerce platform and service providers, payment service providers, and technology and marketing partners that use cookies and similar technologies.
How We Use Your Personal Information
We use your personal information to: process your orders and payments in Australian Dollars; arrange logistics and delivery to Australia (processing within 0-2 business days, transit within 5-10 business days, total 5-12 business days from order confirmation); send order confirmations, shipping updates and service communications; manage returns, refunds and exchanges within our 14-day window from the date of delivery for items that are unused and in original packaging, with refunds issued to the original payment method within 7 days after the returned item has been received and inspected; manage your account where applicable; protect against fraud and security incidents; and respond to enquiries and provide customer support.
Our store is powered by Shopify, which processes certain personal data in accordance with its own privacy documentation.
Marketing and Advertising
We may send marketing communications by email where permitted by law and, where required, based on your consent. You may withdraw at any time using the unsubscribe link in our messages. We use Google services, such as Google Analytics, to measure traffic and understand user behaviour. These services may collect information such as IP address, device information, browser data and pages visited through cookies and similar technologies.
Cookies
We use cookies and similar technologies to operate and improve our Site, remember your preferences, and understand how users interact with the Services. Where required by law, we use a cookie consent tool to obtain your consent before placing non-essential cookies on your device. You can control or delete cookies through your browser settings; disabling cookies may affect site functionality.
How We Disclose Personal Information
We may disclose your personal information to service providers who perform services on our behalf (IT hosting, payment processing, analytics, customer support, logistics, fulfilment and shipping partners); where you direct us or provide consent; in connection with a business transaction; and where required to comply with legal obligations. We do not sell your personal information.
International Transfers
Martlaz Limited operates as an online retailer based in the United Kingdom, serving customers in Australia. Some of our service providers (including Shopify, payment providers and analytics providers) may process personal information internationally. Where personal information is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Children's Data
The Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Security and Retention
We implement appropriate technical and organisational measures to protect your personal information, including SSL/TLS encryption and PCI DSS compliance through our payment processors. We retain order and transaction records for up to 7 years in order to comply with tax, accounting and regulatory obligations. Other personal information is retained only for as long as necessary to fulfil the purposes described in this policy, after which it is securely deleted or anonymised.
Your Rights
Depending on your location, including if you reside in Australia, you may have the right to access, rectify, erase, restrict or object to the processing of your personal information, to data portability, and to withdraw consent. To exercise your rights, contact us at info@slimzy.co with the subject "Data Protection Request". We will respond within 30 days of receiving your request, and in any event within the time limits required by applicable law.
Complaints
If you have concerns about how we process your personal information, please contact us first. You also have the right to lodge a complaint with your relevant local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will publish the updated version on the Site and update the "Last updated" date accordingly.
Contact
Martlaz Limited trading as Slimzy
Registered Office: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH
Email: info@slimzy.co
Phone: +61468147070
Customer Support Hours: Monday to Friday, 9:00 AM - 5:00 PM (AEST, GMT +10)