Frequently asked questions

Where do you ship? We ship exclusively within Australia. For full details, see our Shipping and Delivery Policy.

How much does shipping cost? Shipping is free on all orders within Australia.

How long will my order take? Estimated delivery is 5–12 business days, including 0–2 business days of processing and 5–10 business days in transit. Processing and transit days are Monday to Friday. For orders confirmed and paid before 12:00 PM (noon), Sydney time, the estimate is counted from that business day. After the cut-off or on a non-business day, counting starts on the next business day. Public holidays may affect delivery estimates. For full details, see our Shipping and Delivery Policy.

Will I receive tracking information? Tracking details are sent after dispatch. Open Track Your Order and enter your tracking number, or your order number and the email or phone number used for the order.

What payment methods are available? Credit card and Shop Pay are available in Shopify Checkout. For full details, see our Payment Policy.

What currency are prices shown in? Prices are shown in Australian Dollars (AUD). The price on each product page is the final price, with no hidden fees.

How long do I have to request a return? Change-of-mind returns may be requested within 30 days of delivery. For a change-of-mind return, the product must be new, unworn, unwashed, unused and unaltered, with its original packaging and any tags supplied with it. Faulty, damaged, incorrect or misdescribed items are handled separately under the Australian Consumer Law and are not limited by this 30-day change-of-mind period. For full details, see our Returns and Refund Policy.

How do I start a return? Email info@slimzy.co with your order number and the item you want to return. We provide the return address and written mailing instructions within 2 business days. The date of your email determines whether the request is within the 30-day return period.

Who pays for return shipping? For change-of-mind returns, return shipping is the customer's responsibility. If Slimzy confirms that an item is faulty, damaged or incorrect, Slimzy will arrange the return at its cost or reimburse the customer for reasonable return shipping costs already paid. For full details, see our Returns and Refund Policy.

Are there any restocking fees? No.

When is my refund processed? We process refunds for change-of-mind returns to the original payment method within 10 business days of receiving the returned item. Inspection is included in this 10-business-day period and does not add extra time.

What happens if Slimzy cancels my entire paid order before dispatch? If Slimzy cancels an entire paid order before any item in that order has been dispatched, we issue a full refund to the original payment method by the end of the second business day after cancellation. Business days are Monday–Friday, based on Sydney time, and the count starts on the next business day. No return is required.

What if my item is faulty, damaged, incorrect or misdescribed? Email info@slimzy.co with your order number and details of the problem. Your rights under the Australian Consumer Law are separate from our change-of-mind policy. For full details, see our Returns and Refund Policy.

Do you offer change-of-mind exchanges? Yes, when requested within 30 days of delivery and the change-of-mind product-condition requirements in our Returns and Refund Policy are met. This does not limit any replacement right under the Australian Consumer Law.

How is my personal information handled? See our Privacy Policy, Cookie Policy and Privacy Rights (Australia) page.

Who operates this store? Slimzy is operated by Martlaz Limited.

How can I reach you? Email info@slimzy.co or visit our Contact Us page.