FAQ

FREQUENTLY ASKED QUESTIONS

Last updated: May 27, 2026

How can I contact customer support? You can reach us by email at info@slimzy.co or by phone at +61468147070. Customer support hours are Monday to Friday, 9:00 AM - 5:00 PM (AEST, GMT +10).

Where do you ship to? We ship exclusively within Australia, to all states and territories. We deliver to PO Boxes across Australia.

What are the shipping costs? We offer free shipping on all orders delivered within Australia, with no minimum order requirement. There are no hidden fees or additional charges at delivery. All prices are displayed in Australian Dollars (AUD) and include applicable taxes in Australia.

How long does delivery take? Orders are processed within 0-2 business days. After dispatch, delivery typically takes 5-10 business days via reliable postal and courier services operating within Australia. The total estimated delivery timeframe is 5-12 business days from the date of order confirmation. Delivery to remote and regional areas may require up to 3 additional business days. Tracking details are provided once your order has been shipped.

Where are orders shipped from? Orders are dispatched through our fulfilment partners and delivered to customers in Australia within the timeframe stated above.

Is my payment data safe? Payment transactions are protected using industry-standard SSL encryption. We do not store full card numbers or sensitive payment credentials on our systems.

What payment methods do you accept? We accept Visa, Mastercard, American Express, Diners Club, Discover, Maestro, and UnionPay, as well as Apple Pay, Google Pay, and Shop Pay. All payments are charged at the time of order in Australian Dollars (AUD).

How long do I have to request a return? You may submit a return request within 14 days from the date your item is delivered. Returned products must be unused and in original packaging. To initiate a return, contact us at info@slimzy.co or +61468147070 with your order details. A return must be approved before you send the item back; we will provide written return instructions including the return address within 2 business days of approval. For change-of-mind returns, return shipping costs are the responsibility of the customer; if the item is faulty, damaged, or incorrect, Slimzy covers return shipping. Once the returned item is received and inspected, refunds are processed within 7 days to the original payment method, and typically appear in your account within 5 to 10 business days depending on your provider.

What if my item is faulty, damaged, or incorrect? Contact us at info@slimzy.co within 14 days of delivery with your order number, a description of the issue, and clear photographs of the item and packaging. We will arrange return shipping at our cost and provide a replacement or full refund. Nothing in our policies affects your rights under the Australian Consumer Law, including consumer guarantees that cannot be excluded. 

Can I cancel my order? Yes, free of charge if your order has not yet been dispatched. Contact us immediately at info@slimzy.co with your order number and we will issue a full refund. If your order has already been dispatched, cancellation is not possible and the standard return process applies once the item is delivered.

What happens if my parcel is lost or delayed? If you experience a delay or a missing parcel, contact us at info@slimzy.co and we will investigate with the carrier. If a parcel has not been delivered within 10 business days after the end of the estimated delivery timeframe, we will treat it as lost in transit and offer you a choice of a free replacement or a full refund.

Who operates this store? Slimzy is an online retail brand operated by Martlaz Limited, registered in the United Kingdom under company number 16614951, registered office at 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH.

Where can I find your legal terms and privacy practices? You can review our Terms of Service, Privacy Policy, Shipping and Delivery Policy, Payment Policy, and Returns and Refund Policy on the corresponding pages of our website.