Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: June 9, 2026

This Shipping and Delivery Policy applies to Martlaz Limited trading as Slimzy, an online retail company serving customers in Australia.

Shipping Destination Slimzy currently ships to customers located within Australia, including all states and territories. We do not offer international delivery outside Australia.

Order Processing Orders are processed on business days, Monday to Friday, excluding public holidays. Order processing time is 0–2 business days. Orders placed after the daily cutoff time of 12:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney) will be processed on the next business day.

Delivery Time After dispatch, the estimated transit time is 5–10 business days. The total estimated delivery timeframe (processing plus transit) is 5–12 business days from the date of order confirmation. We do not offer expedited shipping options.

Shipping Costs Free shipping applies to all orders delivered within Australia. There are no minimum order requirements and no additional shipping charges at checkout. All prices displayed on our website are expressed in Australian Dollars (AUD) and include applicable taxes in Australia. Customers will not be charged additional customs duties or hidden fees at delivery.

Carrier Services and Tracking All orders are dispatched using reliable postal and courier services operating within Australia. Once your order has been dispatched, you will receive a confirmation email containing tracking details. Tracking information may take up to 48 hours to become active after dispatch.

Failed Delivery and Incorrect Address Customers are responsible for providing a complete and accurate delivery address at checkout. If delivery fails or a parcel is returned to us because of an incorrect or incomplete address, or because the parcel was unclaimed, we will contact you using the details provided at checkout to arrange reshipment. If delivery fails because the recipient is unavailable, the carrier will follow its standard process, which includes leaving a collection card or attempting redelivery. For assistance, contact our support team at info@slimzy.co or +61468147070.

Delivery Issues If you experience delivery delays, missing parcels or tracking issues, please contact us at info@slimzy.co or +61468147070. We will coordinate with the carrier to investigate. If a parcel has not been delivered within 10 business days after the end of the estimated delivery timeframe, we will treat it as lost in transit and, after confirming the status with the carrier, offer you a choice of a free replacement or a full refund in accordance with our Returns and Refund Policy.

Company Information

Store Name: Slimzy

Company Name: Martlaz Limited

Company Number: 16614951

Business address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH

Email: info@slimzy.co

Phone Number: +61468147070

Contact Form: Contact form

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney); Saturday and Sunday: Closed

Response Time: Our customer support team responds within 24–48 hours on business days.