Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: May 27, 2026

This Shipping and Delivery Policy applies to Martlaz Limited trading as Slimzy, an online retail company serving customers in Australia.

Shipping Destination

Slimzy currently ships to customers located within Australia, including all states and territories. We do not offer international delivery outside Australia. Delivery to PO Boxes is accepted across Australia. Military addresses (APO/FPO) and freight forwarding services are not supported.

Order Processing

Orders are processed on business days, Monday to Friday, excluding public holidays. Order processing time is 0 to 2 business days. Orders placed after the daily cutoff time of 12:00 PM (AEST, GMT +10) will be processed on the next business day.

Delivery Time

After dispatch, the estimated transit time is 5 to 10 business days. The total estimated delivery timeframe (processing plus transit) is 5 to 12 business days from the date of order confirmation. Delivery to remote and regional areas may require up to 3 additional business days. We do not offer expedited shipping options.

Shipping Costs

Free shipping applies to all orders delivered within Australia. There are no minimum order requirements and no additional shipping charges at checkout. All prices displayed on our website are expressed in Australian Dollars (AUD) and include applicable taxes in Australia. Customers will not be charged additional customs duties or hidden fees at delivery.

Carrier Services and Tracking

All orders are dispatched using reliable postal and courier services operating within Australia. Once your order has been dispatched, you will receive a confirmation email containing tracking details. Tracking information may take up to 48 hours to become active after dispatch.

Failed Delivery and Incorrect Address

Customers are responsible for providing a complete and accurate delivery address at checkout. If delivery fails due to an incorrect or incomplete address provided by the customer, any additional shipping or reshipment costs will be the responsibility of the customer. If delivery fails because the recipient is unavailable, the carrier will follow its standard process, which typically includes leaving a collection card or attempting redelivery. If a parcel is returned to us as unclaimed, we will contact you to arrange reshipment; any additional shipping cost for that reshipment will be the responsibility of the customer. For assistance, contact our support team at info@slimzy.co or +61468147070.

Delivery Issues

If you experience delivery delays, missing parcels or tracking issues, please contact us at info@slimzy.co or +61468147070. We will coordinate with the carrier to investigate. If a parcel has not been delivered within 10 business days after the end of the estimated delivery timeframe, we will treat it as lost in transit and, after confirming the status with the carrier, offer you a choice of a free replacement or a full refund in accordance with our Returns and Refund Policy.

Contact Information

Martlaz Limited trading as Slimzy

Registered Office: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH

Email: info@slimzy.co

Phone: +61468147070

Customer Support Hours: Monday to Friday, 9:00 AM - 5:00 PM (AEST, GMT +10)