Contact Us

Where do you ship? We ship exclusively within Australia, to all states and territories. We deliver to PO Boxes across Australia. We do not ship internationally, and we do not deliver to military addresses (APO/FPO) or freight forwarding services. For full details, see our Shipping and Delivery Policy.

How much does shipping cost? Shipping is free on all orders delivered within Australia, with no minimum order requirement. All prices are shown in Australian Dollars (AUD) and include applicable taxes (GST). There are no hidden fees or additional charges at delivery.

How long will my order take? Orders are processed within 0–2 business days. After dispatch, transit typically takes 5–10 business days, for a total estimated delivery time of 5–12 business days from order confirmation. Delivery to remote and regional areas may require up to 3 additional business days. Orders are processed Monday to Friday, excluding public holidays.

When is the order cut-off? Orders placed before 12:00 PM (AEST, GMT +10) on a business day are processed the same day; orders placed after are processed the next business day.

Where are orders shipped from? Orders are dispatched through our fulfilment partners and delivered to customers across Australia within the timeframe above.

Will I receive tracking information? Yes. Once your order has been dispatched, you will receive a confirmation email containing tracking details. Please allow up to 48 hours for tracking to become active after dispatch.

Is there a minimum order value? No. There is no minimum order value.

What payment methods do you accept? We accept Visa, Mastercard, American Express, Diners Club, Discover, Maestro, and UnionPay, as well as Apple Pay, Google Pay, and Shop Pay. Payment is charged at the time of order. See our Payment Policy.

What currency are prices shown in? All prices are displayed in Australian Dollars (AUD) and include applicable taxes (GST).

Is checkout secure? Yes. All transactions are secured with industry-standard SSL encryption, and our payment providers are PCI DSS compliant. We do not store your full card details.

How long do I have to request a return? You may request a change-of-mind return within 14 days from the date your order is delivered. Items must be unused and in original packaging, complete with all accessories and components originally supplied. See our Returns and Refund Policy.

How do I start a return? Contact us at info@slimzy.co or +61468147070 with your order details. A return must be approved before you send anything back; we will provide written return instructions, including the return address, within 2 business days of approval.

Who pays for return shipping? For change-of-mind returns, return shipping is the customer's responsibility. If your item is faulty, damaged, or incorrect, Slimzy covers the cost of return shipping — we provide a prepaid return label or reimburse your reasonable return postage.

Are there any restocking fees? No. We do not charge restocking fees.

When will I receive my refund? Refunds are issued after your returned item is received and inspected. Once inspection is complete, the refund is processed within 7 business days to your original payment method. Refunds are made in Australian Dollars (AUD).

What if my item arrives faulty, damaged, or incorrect? Contact us at info@slimzy.co within 14 days of delivery with your order number, a description of the issue, and clear photographs of the item and its packaging. We will arrange return shipping at our cost and provide a replacement or a full refund, including any shipping you paid. Your rights under the Australian Consumer Law, including consumer guarantees that cannot be excluded, apply regardless of any time limit.

Do you offer exchanges? Yes, subject to product availability. Contact us at info@slimzy.co or +61468147070 before returning the item. If the requested product is unavailable, a full refund is issued instead.

Can I cancel my order? Yes, free of charge before your order is dispatched — contact us immediately at info@slimzy.co with your order number and we will issue a full refund. Once dispatched, cancellation is not possible and the standard return process applies after delivery.

What happens if my parcel is lost or delayed? Contact us at info@slimzy.co and we will investigate with the carrier. If a parcel has not arrived within 10 business days after the end of the estimated delivery timeframe, we treat it as lost in transit and, after confirming the status with the carrier, offer you a choice of a free replacement or a full refund.

How is my personal information handled? Your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We collect only what is necessary to fulfil your order and provide customer service, and we do not sell your personal information. To exercise your privacy rights, email info@slimzy.co we respond within 30 days. See our Privacy Policy and Cookie Policy.

Who operates this store? Slimzy is an online retail brand operated by Martlaz Limited, registered in the United Kingdom under company number 16614951, with its registered office at 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH. Orders are fulfilled through our fulfilment partners to serve customers located in Australia.

How can I reach you? Email us at info@slimzy.co or call +61468147070. Our customer service hours are Monday to Friday, 9:00 AM – 5:00 PM (AEST, GMT +10), and we typically respond within 24–48 hours on business days.